Frequently Asked Questions

Our operators are thoroughly trained to work with various medical scheduling systems and can seamlessly schedule appointments directly in your practice's system. We ensure accurate scheduling by following your specific guidelines for appointment types, duration, and provider availability.

Our team receives comprehensive training on your scheduling software, whether it's common platforms like Epic, Athena, or Practice Fusion, or proprietary systems unique to your practice. We maintain detailed notes of all scheduling interactions and can handle complex scheduling requirements, including insurance verification and pre-appointment instructions.

Additionally, we can manage appointment confirmations, reschedules, and cancellations according to your practice's policies, ensuring your schedule remains optimized and efficient.