Frequently Asked Questions

We understand that medical practices need flexibility in their call handling procedures, and we make it easy to update your instructions at any time. Changes can be implemented quickly through our secure client portal or by contacting your dedicated account manager who will ensure all updates are properly documented and communicated to our team.

Our operators receive immediate notifications of protocol changes and undergo brief training sessions when significant updates occur. We maintain version control of all protocols and can track changes over time for quality assurance purposes.

Additionally, we can help you evaluate the effectiveness of different call handling approaches and make recommendations based on our experience with similar medical practices.