Frequently Asked Questions

Urgent messages are delivered through multiple secure channels based on your practice's preferences and escalation protocols. We can immediately relay urgent communications via phone, secure text message, email, or your preferred messaging platform, ensuring critical information reaches the right person quickly.

Our system includes built-in escalation procedures if the primary contact is unavailable, following your specified chain of command. We maintain detailed delivery confirmation logs and can provide status updates on message receipt and response times.

Additionally, our operators are trained to distinguish between different levels of urgency and can adapt their communication method based on the situation's severity, ensuring that truly urgent matters receive immediate attention while routine matters are handled appropriately.