Frequently Asked Questions

Our sophisticated staffing model and call distribution system ensure consistent service levels even during peak periods or unexpected call volume spikes. We maintain excess capacity and can quickly scale our staffing levels based on historical patterns and predicted busy periods specific to your practice.

Our operators are cross-trained to handle multiple types of medical practices, allowing us to flex resources as needed to manage high call volumes efficiently. During busy periods, we prioritize calls based on urgency while maintaining rapid response times for all patients. We also provide detailed reporting on call volumes and response times, allowing us to continuously optimize our staffing levels to meet your practice's needs.

Additionally, we can implement custom overflow protocols during extremely high-volume periods to ensure critical calls receive immediate attention.