Frequently Asked Questions

We manage prescription refill requests according to your practice's specific protocols, ensuring all necessary information is collected and properly documented. Our operators gather essential details including the patient's full name, date of birth, medication information, pharmacy details, and any relevant symptoms or concerns.

Each request is carefully logged with a timestamp and processed according to your specified urgency levels and procedures. We can either queue non-urgent requests for your staff's review during business hours or contact on-call providers for urgent needs based on your guidelines.

Our system maintains a complete audit trail of all prescription-related communications, and we can integrate with your electronic health records system for streamlined documentation.