Frequently Asked Questions

When a patient calls with an emergency, our operators follow carefully documented emergency protocols specific to your practice. We immediately assess the situation using your prescribed screening questions and follow your established procedures for different levels of urgency.

Our operators are trained to gather essential information quickly and efficiently, while maintaining a calm and professional demeanor that helps reassure distressed patients. For life-threatening emergencies, we can connect patients directly with emergency services while simultaneously notifying your on-call staff. We maintain detailed documentation of all emergency calls and can provide immediate notification through multiple channels including phone, text, or email based on your preferences.

Additionally, we can conference in on-call providers when needed and ensure all emergency communications are properly logged and time-stamped.