Frequently Asked Questions

We excel at implementing and following customized call handling protocols tailored to your practice's exact specifications. During our onboarding process, we work closely with your team to document all your protocols in detail, including specific questions to ask, information to gather, and actions to take in various scenarios.

Our operators are thoroughly trained on your unique protocols before handling any calls for your practice. We can accommodate complex decision trees and multiple scenarios, ensuring that each call is handled exactly as if it were answered by your in-house staff.

Regular quality monitoring ensures consistent adherence to your protocols, and we can quickly adjust procedures as your needs change. Additionally, we maintain detailed documentation of all protocols and can provide regular reports on call handling metrics and compliance.