At Voice With A Smile LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our website and services. As a HIPAA-compliant medical answering service, we maintain the highest standards of data protection and confidentiality.
Information We Collect
We collect information to provide and improve our services while ensuring compliance with all applicable regulations, including HIPAA requirements for our medical answering services.
- Website Information
We collect standard website usage data, including IP addresses, browser types, device information, and pages visited to improve our website performance and user experience
- Contact Information
When you request information or services, we collect business contact details such as names, email addresses, phone numbers, and company information
- Service-Related Information
For clients using our services, we collect additional information necessary to provide our answering services, including call records, message content, and specific handling instructions
How We Use Your Information
We use collected information strictly for providing and improving our services, with specific safeguards in place for protected health information handled through our medical answering services.
- Service Delivery
To provide our answering services, process requests, and maintain client accounts
- Communication
To respond to inquiries, send service updates, and provide customer support
- Service Improvement
To analyze and enhance our service quality, develop new features, and optimize user experience
Data Protection and Security
We implement robust security measures to protect your information, including specific protocols for HIPAA compliance in our medical answering services.
- Technical Security
Industry-standard encryption, secure servers, and regular security audits protect all stored information
- Access Controls
Strict access protocols and employee training ensure information is only accessed by authorized personnel
- HIPAA Compliance
Additional safeguards and protocols for protected health information handling in accordance with HIPAA requirements
Information Sharing
We maintain strict controls over information sharing, particularly regarding protected health information handled through our medical answering services.
- Service Providers
We may share information with trusted service providers who assist in operating our website and services, subject to confidentiality agreements
- Legal Requirements
We may disclose information when required by law or to protect our rights and comply with legal processes
- Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction
Your Rights and Choices
We respect your privacy rights and provide options for managing your information.
- Access and Update
You can request access to your information and update your account details through our customer service team
- Communication Preferences
You can opt-out of marketing communications while still receiving essential service-related updates
- Data Requests
You can request information about our data practices and exercise your privacy rights as provided by law
Cookie Policy
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic.
- Essential Cookies
Required for basic website functionality and security features
- Analytics Cookies
Help us understand how visitors use our website to improve our services
- Preference Control
You can control cookie settings through your browser preferences
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or direct communication.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: info@voicewithasmile.com
This Privacy Policy was last updated on January 16, 2025. Your continued use of our website and services after any changes to this policy constitutes acceptance of those changes.
